The Laughing Wolf

DSL Blues Gone?

In the brief time I was home last week, I had a problem that was no fun at all for the digitally addicted: My DSL died. No real warning, no nothing. Just no DSL.

I tried all the things you are supposed to do, and finally called Earthlink tech support. The first person I got was friendly and we went through yet more steps. It finally ended with him thinking it might be something on their end, or a software problem on mine, but unable to do anything including log my call properly because the needed database was down. So, I called back in an hour and talked to another person and we had to do it all again because it wasn’t logged and did a few new things as well. He was convinced that it was the cables, so off to the computer store I went to get new cables. Still no joy. I finally gave up because I needed to leave for Knoxville. So, I pulled the plug on the modem and left.

When I got back, I powered the modem back up along with the laptop, and lo and behold there it was working perfectly. Which leads me to think that there may be a problem with the modem itself, or that there was a problem on the other end at Earthlink. Whatever it is, I am glad to have DSL back up and am now trying to catch up. And hoping the DSL stays up.

LW