The Laughing Wolf

Knology Blows

Here I am moving, I am tired, and headed off to sleep. What happens next? I get a telemarketing call from Knology, wanting to upgrade the account I’ve cancelled. He does not want to hang up, so I do it for him. I call Knology and go through the voice mail from heck, get a rep who had a lot of trouble finding my records and then didn’t seem to understand the problem – the account was not yet cancelled, why was I calling? I explained, and also had her tell Sales – that being who she said was responsible – that if I had any choice, I will go with the competition and that it will be a cold day before I go with Knology again. Between this and that irredeemable screw-up during Reagan’s funeral that they tried to blame on “the government” I have had it with them. I do not recommend their service, especially since apparently having an account makes you fair game for calls at odd hours.

LW