The Laughing Wolf

What Is Your Level Of Service?

Last week, I discovered that mail going to the old temporary lair had been thrown away or returned instead of being held. The assistant manager was surprised, as she had been holding it for me, but someone decided that such was no longer necessary. Now the fact is that there were some checks in the pipeline that I need, and that there were other things coming in that I wanted to get so that I could change the address. Yet, because it had been more than three weeks someone decided on their own that holding or forwarding would no longer be done.

As p.o.'d as it did make me with the Suburban Lodge, especially after the delight of finding other peoples hair in my brushes and such, it also made me think a bit. The person who did this did so apparently because a minimum time had passed. A minimum. A minimum level of service had been provided so they no longer had to provide it.

This is a trait the extends well beyond customer service. How often do we provide the minimum in all things, from service to relationships? We do the minimum to get by, rather than try do do things right. Think on this a bit today, and consider going for the maximum instead. The rewards can be staggering on many levels.

LW