The Laughing Wolf: A Letter To Hilton's chairman and ceo

April 25, 2006

A Letter To Hilton's chairman and ceo

crossposted at Blackfive

I have just finished my letter to Hilton's chairman and ceo, and thought I would share it with all of you.

Mr. Stephen F. Bollenbach Chairman and CEO Hilton Hotels Corporation 9336 Civic Center Drive Beverly Hills, CA 90210
Sir,

Enclosed are the remains of my Hilton honors card, and notice of termination of my account (#redacted).

My cancellation comes as a result of the treatment of Fran O'Brien's at the Capital Hilton, and the callous disregard shown them and the disabled veterans whom they treat as family. Indeed, having read the latest spin campaign (http://getonthe.blogspot.com/2006/04/giving-credit-where-credit-is-due.html) wherein Matt Hard and Marc Grossman engage in the - to be polite - disingenuous smear of failure to pay rent, it is clear that honor is only word for the Hilton Corporation. Such disgusting and despicable tactics, sadly, are hardly surprising at this point given a response that has ranged from feeble to a general manager who greeted the wounded veterans for the first time only when the cameras were rolling and the heat was on.

Know that I plan to give my business to any competitor rather than stay in any Hilton, Hilton Garden Inn, Homewood Suites, Hampton Inn and/or Suites, Embassy Suites, Doubletree, Conrad, or other property owned or controlled by the Hilton Corporation. Know also that I am encouraging my employer, clients, family, friends, business colleagues, and any others I can influence to do the same.

Even were you to intercede and do what is right at the last minute, I would have no faith or confidence that such an action would be real, or would hold, given the abhorrent behavior shown to date.

If they don't like the language, they do not want to hear how I am phrasing it where I am not trying to behave for polite company...

My card did make a nice bit of statuary though...

Posted by wolf1 at April 25, 2006 08:55 PM | TrackBack

Comments

"it is clear that honor is only word for the Hilton Corporation. "

It may be only a typo in your web rendition but I believe you wish it to read "it is clear that honor is only "a" word for the Hilton Corporation"

Letter is excelent though.
z

Posted by: z maffeo at April 25, 2006 09:39 PM

Hear Hear.

Great letter LW.

Posted by: Tammi at April 25, 2006 09:51 PM

A person has to wonder how much does it cost
to fix the escalator, and for that period of
time...And what about the fire marshal??
Well here in the California Delta there is
an island named Venice where the Hilton clan
has a gun-club...Helicopter landing pad,Jeeps
to take you to the duck-blind so you won't get
dirty,fantistic club house5 star meals ect,ect.
The problem is most of the time people at the
top don't have a clue as to whats going on in
the rest of the operation and don't want to as
long as it goes ka-ching ka-ching...More than
likley its some manager trying to get ahead
on the back of Fran O'brians...

Posted by: Tincan Sailor at April 25, 2006 10:21 PM

Z, thanks for the catch - between work and this, I was so mad I couldn't see straight. BTW, are you any kin to the Mid-Georgia Maffeo's?

Thanks Tammi!

Posted by: Laughing Wolf at April 25, 2006 10:22 PM

Wonderful letter. Gotta get crackin on mine!

Posted by: oddybobo at April 26, 2006 05:10 PM

If you haven't posted your letter yet, you might put my name under it as well...

Posted by: sonia belle at April 26, 2006 05:34 PM

If you haven't posted your letter yet, you might put my name under it as well...

Posted by: sonia belle at April 26, 2006 05:34 PM

I walk right by Fran O'Brien's nearly every day. I would like to hear both sides of the story, if available.

A long time reader...

Posted by: Daniel Schmelzer at April 29, 2006 03:36 AM

WOW!! That is an excellent letter. I love how you write!

Posted by: Wild Thing at May 3, 2006 12:23 AM

N-I-C-E!!!!

Posted by: Dana at May 9, 2006 09:08 PM