February 26, 2006

A Quick Growl From The Lair

Some quick professional adivce to official spokespeople. When you have an incident take place that is way out of the norm, it is the wrong thing to do to immediately declare that there is no evidence of terrorism.

When you do this, you commit the one unforgivable sin of communications -- you lie. When you lie, you have just lost every bit of credibility you have, your institution has, and it taints everything else from any agency or whatever involved in responding to the incident. It does not do anything to help prevent panic; instead, it can help foster panic because people are not so stupid as you seem to think. When you are caught in a blatant lie early on, it tends to make people believe you are covering up something far worse, and as such it then causes them to do the very things you don't want them to do.

Not only does this give consipracy theorists a field day, it causes even the most rational of people to doubt and question. This is particularly true if the incident involves something like ricin, which is not a naturally occurring item and must be manufactured.

Resist the temptation to be en loco parentis to the great unwashed masses and be professional. Stick with the facts that something is an isolated incident, no signs of any others around, what is being done, what is planned, and how you will respond if it is not isolated. Emphasize the isolated and contained all you want, and that things are still preliminary and further tests needed to confirm. That is what you should be doing.

Doing anything else invites detailed examination of every aspect of the incident, and casts doubt over any findings released. Because you started with a lie, people have a legitimate concern that you are less interested in the truth and far more interested in covering things up.

May such never happen to you, but if it does, be honest -- for the cost of honesty is always far less than what a lie will cost you and your institution.

LW

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July 26, 2005

Chris Muir: In Stark Contrast

Unlike the politicians, Chris Muir shows true class and a good sense of humor. In yesterday's strip, Chris made some mistakes. As soon as readers let him know of them, he corrected them immediately and made it clear he had done so. No spin, no prevarication, just honest and open transparency. In today's strip, he further acknowledges what happened yesterday and pokes fun at himself in the process.

Class, Style, and Verve: Chris Muir

Classless: Catherine Baker Knoll and Ed Rendell

Compare and contrast. To my mind, Chris looks pretty darned good.

Thanks for showing how it should be done.

LW

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January 19, 2005

Geek PDF Question

Just got asked a question I've not been hit with before. Has anyone ever heard of a PDF file that will open but not print? In checking, the originator has pulled it up on both Wintel and Mac and been able to open, read, and print; however, one or more people that have tried to do this have not been able to make it print. I'm stumped, how about you?

LW

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January 14, 2005

Trying To Find A Downside

The rapid move up here to northern Indiana was such that all I set-up before the move was gas and electricity. Wonder if the cold and such had anything to do with motivating me to be sure I stayed warm and could cook. Hmmmmmm.

Anyway, I did not get a phone figuring to do that between the move and New Year's. Instead, I discovered that I liked the peace and quiet. No telemarketers disregarding the Do-Not-Call list; no groups claiming exemption from same; no wrong numbers in the middle of the night; etc. Also, no $40-$50 for local service and a long-distance bill on top of that. Net result is that I am thinking that for now I may just stay with the cell.

I am also thinking about not getting cable. What was basic in Huntsville is a premium here and I am less than happy at the idea of paying between $40-$50 just to get THC, TLC, Discovery, Weather, FoodTV, and Sci-Fi. I may end up getting cable, but just can't see the phone right now.

Feel free to comment on your experiences.

LW

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September 08, 2004

Alice Cooper Staples Commercial: The Video

It has proven to be one the best designed and executed ads of the year. It has generated buzz, and driven a large chunk of traffic to the site. It, of course, is the delightful Staples commercial featuring Alice Cooper and actress Madelyn Martin (thanks Binky!). Now, courtesy of reader Cathy Marino, you can go get an MPEG of it HERE. Enjoy!

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September 06, 2004

Radio Daze

I love the variety of music now available to me, and don't explore it as much as I should. I tend to find myself listening to the new Dave FM and Album 88, the latter being a student station. Listening has reminded me of a few things, so I decided I would bore you this morning with a memory.

Follow The Scent! »
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July 19, 2004

Alice Cooper Staples Commercial

Speaking of Alice Cooper, I love the Staples commercial he is doing. Don’t know if that is his real daughter or not, but the looks she is giving him are great, and I equally love his comments about the lyrics being school is out for summer, not forever, and “Nice try though.” That is a good and effective commercial, and broke through the rule of three with me.

LW

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May 24, 2004

It’s The End Of The Blogosphere As We Know It

And I feel fine. Steven Den Beste’s somewhat tongue-in-cheek post has some good points behind it, but change was and is inevitable. In this case, the only thing surprising about it is how fast it is occurring. Indeed, it almost breaks a standard commercial media technology model.

That model is why I am not upset, more amazed at the speed of things than anything else. The model in question is one to which I was introduced many years ago in a media economics class. The model states that for any given media technology, there is a specific driver for the development of that technology, then a maturity cycle in which use of said technology/product moves to generalization and then into specification.

Follow The Scent! »
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March 24, 2004

Quizno’s Spongemonkeys: Yet Another Follow-Up

I still find it fascinating that this commercial (original post here) gave this site its highest traffic and record number of comments. Also fascinating are the comments and discussions posted by the readers. While a couple have had to be deleted because they failed to keep it civil, the majority have been quite good.

From not being able to hit the remote fast enough, I have noticed that the commercials have indeed morphed and there are some signs that this campaign will follow proven trends. For those interested, some of the basics of advertising, along with discussions on what make a campaign truly successful, go here.

While it remains to be seen if this produces more than buzz or a spike in sales, it is clear that the campaign has generated a lot of interest and discussion. Only time will tell if it was a truly effective or just a great debate.

LW

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March 09, 2004

Never Fear Being Called Boy

One thing about being out in the rural areas is that it reminded me of a lesson I want to share. Never fear being called Boy.

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March 02, 2004

Yes, You Do See It

Over there on the right, a space for Blogads. I have decided to carry them, and am considering some other options as well to help cover site costs and the like. Yep, I am a mercenary capitalist and would love to find some way to make this writing help pay for itself. If you are interested in advertising, drop me a line or – in a couple of days – go on over to the Blogads site and find my listing. I will never be cheap, but I am inexpensive and cost-effective. :)

LW

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February 18, 2004

Go Help Chris Muir And Day By Day

Chris Muir, the talented and nice artist behind the wonderful Day By Day strip, needs your help. He deserves your help because he produces one of the finest products around. A product so good it does not seem fair to call a cartoon or a comic. It is a wonderful thing that deserves to be far wider read and appreciated. You can help.

CLICK HERE to find out how you can help get Day By Day syndicated, so that it can go out to the widest possible audience. It will take just a few minutes of your time to do this, but the reward will be wonderful for everyone.

LW

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February 17, 2004

Television I Watch, And Don’t Watch

I’m still a bit surprised that almost anyone would be interested in what I watch on television. Yet, the contemplation is good for me and might provide some interesting food for thought for you. So, here is a quick run down of what is on in the lair.

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February 12, 2004

Quizno’s Redux

My post of a few days ago about the new Quizno’s advertising campaign has generated more mail than almost any other post I have ever done. It has been a good discussion, but it brings up some basic points on advertising that I think deserve fuller discussion.

Follow The Scent! »
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February 06, 2004

The Letter Of The Day

is Z. As in a zealously done bit of Zeitgeist by Teresa, who is guest blogging for Venemous Kate. This is truly the zenith for this round, and the zeroth. Thanks for the link Teresa!

LW

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February 03, 2004

Superbowl Halftime

Whoop. As in big whoop. Didn't see it and apparently didn't miss anything. Yep, they pulled an asinine stunt that has offended a lot of people. You were expecting maybe talent from those two? The halftime show has gone downhill for years, and this was the lowest yet. Can't even figure a good target demographic for it. Want some real talent? Get Heather Alexander, Loreena McKinnet, Garbage, Bond, Dido, Sarah McLachlan, or other people who have truly got it.

LW

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Quizno’s Away

As in far away. Is anyone else besides me put off by this horrid travesty? Who the heck sold them on this? It will get them publicity, I am sure, but I am also sure it will cost them customers too. I am not going to eat there, and in fact I find the commercials so bad on so many levels that I change the channel as soon as I see it start. Note to programmers, I don’t always go back to that show either.

LW

UPDATE: This entry has generated more comments than any other post I've done. So much so, that I have done another post on advertising with reference to to the ads. Enjoy. LW

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January 18, 2004

ISP Question

If anyone has any suggestions on a good ISP, other than Earthlink, AOL, or AT&T, that has great service, good tech support, and excellent nationwide and worldwide service, please let me know. Am curious about what options are out there. To support this, am enabling comments for a few days.

LW

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January 07, 2004

A Work Related Observation

A good editor is worth their weight in platinum. Thank you Dave and thank you Catherine, for being two of the best editors a person could ever hope to work with.

LW

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August 29, 2003

Reader Query: Layout/Design Software

Anyone out there have any experience with Adobe InDesign? If so, how does it compare to PageMaker, Quark, and similar programs? My old OS9 PageMaker is kaput along with OS9, so I am looking to get some new software, pref. something that will open PageMaker documents. Any thoughts or suggestions?

LW

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July 09, 2003

Cox and Forkum

These guys hit it on the head. On many topics, but this post on blogging is a winner with me. Enjoy.

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May 29, 2003

I Hate Voicemail

I miss the days when a real person answered the phone anywhere. Most voicemail systems are programmed with little regard for what a person outside needs, but are done with “internal think” instead. It is done with the terminology, beliefs of what the internal people think the outside will want, and other blinkered considerations.

I am on the phone, sort-of, with technical support at my main ISP right now. The fact is, they have a system that requires you to spend a lot of time getting through, and makes no allowance that I might have a question other than one of the top five most asked.

Well, I got through quicker than expected, and after about 10 minutes had the issue resolved. I can’t do something I wanted to do because of efforts to beat back the triple-damned spammers, but we did find an acceptable alternative.

One of the other bloggers was complaining the other day about the closing of open relay, and all the good that it could do. With the focus on the evil done through it, the good is overlooked, and the decision was made to attack a mechanism rather than do something about the root cause of the problem. Quite a parallel to many current social issues and how crime is addressed in places like England, where it is illegal to fight back anymore. After all, it is not the person who is the problem, it is the crime… And if you think I am joking or engaging in hyperbole, do some research and if anything I am understating the problem.

So, PC-thought rules the day in cyberspace as well. The thing being used to facilitate the crime (spam) is the problem, not the people committing the crime. Feh.

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April 14, 2003

The Chicago Way

Anytime I hear those words, I hear them in the voice of Sean Connery. His speech in a film truly does represent the Chicago way, from life to journalism. Yes, there is a Chicago school of journalism: a rough, tough, no-holds-barred way of journalism that is unique on the American scene.

Journalism had to be tough in Chicago for a number of reasons. The Machine, the Mob, Life in General all played a role in shaping one of the most feisty, boisterous, and hard-charging brands of journalism around. Reporters got roughed up, arrested, and even killed. The news still got out, and in the end the bad guys often got what they deserved while the good guys got some good press. It wasn’t perfect by any means, but it tried.

I am proud that I was schooled in that way of journalism by some of the best in the business. By Darryl Feldmeier of the old Chicago Daily News, by Les Brownlee who was one of the first black broadcast journalists in America, and by several others who have taken me under their wing. To be a true Chicago reporter, you had to have been arrested at least once, so I failed in that respect. Came close once trying to get a picture, but didn’t quite make it. But the tenacity, the charge in and do what it takes spirit that is its heart is at the core of what I think it means to be a reporter, to be a journalist.

Honesty compels me to say that journalism is only one part of what I do in life. I make my living through words and images, and journalism has been just a part of that. Most of my words involve science and finance, some involve fiction, and others involve whatever it may take to pay the bills. There are things I will cheerfully do for money, and I take a certain amount of pride in the fact that while I may be a whore, at least I am not a cheap whore.

There is an easy shot here, but I am not going to take it. Part of me wants to apologize to my teachers, friends, and mentors for not living up to my potential, for not doing more, for my part in letting journalism sink this low. That sort of touchie-feelie thing is popular these days, and certain talking heads and politicians seem to make a career out of it. The part of me that will always be Chicago says “Frell that, and them.”

Guys, there is a story here. A good, juicy story. And to make it better, it comes out of the ichor of self-aggrandizing self-flagellation so popular with the worst part of America. It comes from the bastion of proper think, the New York Times. It comes from an organization that has tried to bill itself as the best of broadcast journalism. And guess what, it isn’t the “give me a hug because of all these horrible things I’ve seen” that the spin meisters are going to try to give it.

There is something buried here. There is something that someone is trying to keep hidden, or deflect. Every bit of the Chicago school that remains in me just hit the end of the chain with a snarl. Somebody is hiding something. Somebody is scared that something really bad is going to come out. Let’s find out what it is.

Everyone and their pet dog are going to go after the obvious and justifiably castigate CNN for doing what they did. I will limit my shots to the following: You can’t cut it in Chicago. With what you knew, you should have pulled out, protected what you could, and gone in with everything you had to expose the regime. From the first time one of yours was hit, you should have hit back twice as hard. The hell with your obligations to your viewers that you trashed, you owed it to your people, including your sources. You look after your own. That is one thing the Chicago school and good militaries have in common. CNN failed their viewers, their stockholders, the American public, and most of all – their people. An organization that fails on any of these fronts, but particularly the last, is beneath contempt.

That off my chest, let’s get to the real meat of this. What are they hiding? It is clear that they are hiding something. What is going to come out from Iraq about CNN that caused this form of pre-emptive strike in such a high profile manner? Now, it could possibly be that this really is the self-aggrandizing conscience clearing that the outer surface shows. But, I know my history. I know my history of journalism. I know what this means in Chicago, and to any reporter with half a brain and a nose for a story.

Somebody wants the obvious story pursued. Somebody is willing to live with the howls of outrage and calls for boycotts and such that will be generated. Why? Why are they willing to live with this? What scares them so badly that this is preferable?

Let’s find out. Let’s see if there are any real reporters left out there who can and will get to the real meat of this story. Let us keep the feast.

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